Skip to Content

Casework

One of the most important things I do as a U.S. Representative is help people with federal problems. Although I cannot override the decisions made by a federal agency, I can often intervene on a person's behalf to answer questions, find solutions, or just cut through the red tape. Below you will find a list of agencies that I can help you with. However, regardless of which agency you need help with, I need a completed privacy authorization form to comply with the provisions of the Privacy Act. Please click here for a printable version of the privacy authorization form and then fax or mail to the address listed under the agency from which you are seeking assistance. Which agency do you need help with?

Passports

Due to more Americans planning travel abroad, the Department of State is receiving a significant influx of new and renewal passport applications. Because of the high volume, processing times are currently longer. Expedited passport processing is taking up to 12 weeks from the date the application is mailed, and routine processing is taking up to 18 weeks from the date the application is mailed.

It is also important to note that there are extensive delays at the passport application mail processing facilities, which means it can take up to 6 weeks from the date of mailing for a Passport Application Locator Number to be assigned. You can check if you have been assigned a Locator Number by clicking here. Until you are assigned a Locator Number, my office cannot contact the Department of State on your behalf. My office is also unable to obtain appointments at the NY Passport Agency (or other agency locations across the country) or acceptance facilities (such as post offices) on behalf of constituents at this time. The only way to request an emergency appointment is to call 1-877-487-2778 and provide documentation demonstrating a life-or-death emergency that requires travel within 3 days, and even then, there is no guarantee an appointment will be available.

If your travel is more than 30 days away, please do not submit an application at this time. If you still have not received your passport 30 days before your travel date, you should submit a casework request.

IRS

If you need assistance with learning about your tax refund status, my office can currently only assist taxpayers who e-filed. Unfortunately, due to COVID-19, the IRS is still reviewing the backlog of 2019 returns received by mail. For more information, please click here. For information on Economic Impact Payments, including how to claim the Recovery Rebate Credit on your 2020 tax return if you have not received one or both rounds of payments, please see here.

Please read our Casework FAQ before submitting a request for assistance.

Back to top