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COVID-19 Resources

Dear Neighbor,

With COVID-19 forcing all of us to make significant changes to the ways in which we work, live, and interact with one another, it can be difficult to know which information to trust and how to keep yourself and your family safe. That’s why my office has put together this webpage—so that you can find useful information and resources about COVID-19, learn more about how to protect yourself from the virus, and follow the work that we are doing at the city, state and federal level to combat the coronavirus pandemic and help people stay healthy, safe, and financially secure through this crisis.

As we confront this virus together, please follow the guidance of medical professionals and do not hesitate to reach out to us for help. My office is available via phone should you require any additional information or support. To reach my Manhattan office, please call: 212-367-7350. To reach my Brooklyn office, please call: 718-373-3198.

Also, New York City has a 24-hour coronavirus hotline that can be reached at 1-888-364-3065. If you have experienced price gouging in New York City, please call the City’s price gouging hotline at 800-697-1220.

Finally, all New York residents can now vote by mail in the 2020 General Election. You can request an absentee ballot today by clicking here or calling the NYC Board of Elections at 1-866-868-3692 for more information.


Jerrold Nadler

What You Need to Know

COVID-19: Facts and How to Protect Yourself

Mental Health, Health and Crisis Prevention Resources

Financial Resources

Additional Resources

Useful Links

COVID-19: Facts and How to Protect Yourself


  • Center for Disease Control

          o   Information about COVID-19

  • New York State

          o   NYS COVID-19 Portal

  • New York City

          o   NYC Citywide COVID-19 Portal

          o   COVID-19 Data

Useful Hotlines

  • NYS COVID-19 Hotline: 1-888-364-3065
  • Text "COVID" to 692-692 to receive COVID-19 related updates from NYCHealth
  • NYC residents can call 311 to be assessed for risk for COVID
  • New York-Presbyterian Hospital COVID Hotline: 646-697-4000
  • Consult with a doctor for non-COVID issues: 1-844-NYC-4NYC (844-692-4692) or 311

Testing and Contact Tracing

  • New York State

            o   COVID-19 Testing

            o   Contact Tracing

  • New York City

             o   COVID-19 Testing

             o   Antibody Testing

             o   Contact Tracing

Mental Health, Health and Crisis Prevention Resources

Mental Health and Crisis Prevention Resources

  • NYS COVID-19 Emotional Support Hotline: 1-844-863-9314

  • NYS/Crisis Text Line anonymous texting service: text “Got5” to 741741

  • NYCWell: 1-888-NYC-WELL (1-888-692-9355) or text “WELL” to 65173

  • Emotional Support Services for NYS health care workers: text NYFRONTLINE to 741-741

  • SAMHSA's National Disaster Distress Helpline: 1-800-985-5990 or text "TalkWithUs" to 66746.

  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)

  • NYS Domestic and Sexual Violence Hotline: 1-800-942-6906 or text 844-997-2121

  • NYC Domestic Violence Hotline (24 hours): 1-800-621-HOPE (4673)

Health Insurance Resources

  • Uninsured individuals can call or text 311 for information
  • Community Health Advocates has set up a helpline to answer questions about the NYS Health Exchange (incl. Medicaid, Essential Plan, CHIP): 1-888-614-5400
  • NYS Health Care Bureau has set up a helpline to assist NYS residents in navigating health system & understanding your health care rights: 1-800-428-9071

Financial Resources

Economic Impact Payments

Payments were made to eligible individuals via direct deposit, check or debit card

  • If you have not yet received your payment:

            o   Use the IRS’ “Get My Payment” Tool to check the status of your payment (If you receive Social Security payments, you may be unable to use this tool)

            o   Call the IRS’ toll-free hotline for Economic Impact Payment related questions at 1-800-919-9835

  • If you received a letter from the Department of Treasury stating your payment was issued on a specific date but you have yet to receive a payment:

            o   Request a trace on your payment by visiting the IRS Economic Impact Information Center and follow the instructions in Q.52 or by calling  1-800-919-9835

  • You may have received the payment as a debit card in a plain envelope from “Money Network Cardholder Services

           o   If you lost or never received the card, it can be replaced by calling 1-800-240-8100.

           o   Visit the IRS Economic Impact Information Center, Q.47 for more information

Other IRS Issues

  • Tax Refunds

           o   Use the IRS’ Where’s My Refund? page to check on the status of your refund

           o   Call the IRS’ toll-free hotline for individual taxpayers at 1-800-829-1040.

           o   Visit the IRS’ Refund FAQs page for more information

  • IRS Taxpayer Assistance Centers

           o   IRS TAC are beginning to reopen: people seeking in-person assistance at a TAC will need to call 1-844-545-5640 to make an appointment. An IRS assistor will determine the nature of the taxpayer’s concern and resolve it if possible. Otherwise, the assistor will schedule an appointment at a TAC.

Unemployment Insurance and Pandemic Unemployment Assistance (PUA)
  • Unemployment insurance is funded by the federal government but administered by each individual state. For more information on unemployment insurance in NY State, visit the NYS Department of Labor’s website.

  • If you have difficulty connecting with the Department of Labor about your claim, you should contact your New York State elected officials – either your New York State Senator or Assembly Member. Click here to find your New York State elected officials.

Additional Resources

Small Business
  • Learn about guidance & loan resources available to small businesses through the Small Business Administration

  • The SBA works with a network of local partners to counsel, mentor, and train small businesses. Click here to find local assistance.

  • Before planning any international travel, check the websites for the Department of State and the Department of Homeland Security for updated travel advisories and alerts.
  • Americans who are currently traveling abroad or are planning to travel abroad are encouraged to enroll in the Smart Traveler Enrollment Program
  • Department of State Consular Affairs' Hotline for Overseas Citizen Services: 1-888-407-4747
  • Protocol for traveling to New York State from other US States: 

    o   If you have traveled from within one of the designated states with significant community spread,  you must quarantine when you enter New York for 14 days from the last travel within such designated state, provided on the date you enter into New York State that such state met the criteria for requiring such quarantine. Read the NYS COVID-19 Travel Advisory for more information.  

  • Passports

o   If you have traveled from within one of the designated states with significant community spread,  you must quarantine when you enter New York for 14 days from the last travel within such designated state, provided on the date you enter into New York State that such state met the criteria for requiring such quarantine. Read the NYS COVID-19 Travel Advisory for more information.

NYS Agency Services and Updates

  • Reopening Plans for NYS:
  • A list of all NYS agencies and their information can be found at

  • For assistance with a city or state issue, agency, or department, you should contact your representatives in the New York State Senate or Assembly and/or the New York City Council. You can find your city/state representatives at


  • Homebound seniors needing assistance should call 212-AGING-NYC (212-244-6469)

Food Assistance

  • NYC's food pantries (providing groceries) and community kitchens (providing hot meals) are open and in operation. Find participating locations using either the FoodHelpNYC or FeedNYC directories.
  • The NYC Food Delivery Assistance program delivers food and meals to vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs.
  • The New York City Department of Education is making 3 free meals available daily for any New Yorker at more than 400 Meal Hubs across the city. 
  • NYC Emergency Food Hotline (for urgent food and hunger needs): 1-866-888-8777 or 311
  • NYC Free Meals Text Line: text “FOOD” or “COMIDA” to 877-877 to find the closest school to get food
  • SNAP Programs

    o   Emergency allotment of snap benefits FAQ

    o   P-EBT Program, which helps families buy food while students are learning from home due to COVID-19, FAQ

Immigrant Services

  • USCIS Contact Center (for help with emergency services): 1-800-375-5283
  • ActionNYC (for free, safe immigration legal help): 1-800-354-0365

  • Mayor’s Office of Immigrant Affairs (for legal services supported by the City of New York): (212) 788-7654

  • CUNY Citizenship Now! Legal Hotline (free, high quality, and confidential immigration law services to help individuals and families on their path to U.S. citizenship): 646-664-9400


  • NYCHA Customer Contact Center: 718-707-7771 

  • Met Council on Housing Hotline: 212-979-0611

  • Housing Court Answers’ Hotline 212-962-4795

  • Report housing safety violations to NYC HPD: 311 or TTY (212) 504-4115

  • Report landlord harassment: 311 or the Right to Counsel hotline at (718) 557-1379

  • Veterans Health Administration: 1-844-698-2311
  • NYC Department of Veterans' Services hotline: 212-416-5250
  • Veterans' Crisis Line: 800-273-8255

Reporting Violations 

  • Report employer violation of either existing labor laws or recently issued executive orders to NYS Attorney General’s Office: (212) 416-8700
  • Report social distancing or face covering violations here
  • Report individuals failing to adhere to the quarantine pursuant to the travel advisory here or call 1-833-789-0470.
  • Report safety and health conditions in your workplace to US OSHA: (800) 321-6742
  • Report patient care concerns at hospital facilities:

               o   NYC Health + Hospitals/Kings County: 718-245-7418

               o   NYC Health + Hospitals/Bellevue: 212-562-6071

               o   NYC Health + Hospitals/Harlem: 212-939-1790

               o   NYC Health + Hospitals/Metropolitan: 212-423-7232

  • Report discrimination:

               o   NYS Division of Human Rights at (888) 392-3644

               o   New York City Commission on Human Rights at (718) 722-3131

  • Report health care complaints (incl. health insurance costs related to COVID-19 tests or care) by calling the NYS OAG’s Health Care hotline: 1-800-428-9071
  • Report price gouging:
    • NYS Division of Consumer Protection: 1-800-697-1220
    • NYS OAG: 1-800-771-7755 
    • NYC Department of Consumer and Worker Protection: Call 311 and say "overcharge"


Stay Updated and How to Help

It's crucial that New Yorkers stay informed with facts about COVID-19 that they can trust. Make sure that you are signed up to receive updates from my office on the COVID-19 pandemic. Click here to sign-up. To see a list of the bills and letters I have supported since the start of the COVID-19 pandemic, click here.

There are also numerous ways that New Yorkers can support efforts to fight COVID-19, both at the state and city levels.

  • NYC OEM has created a form for hospitals, clinics, nursing homes, EMS responders and other providers to request PPE and other supplies.

  • DonateNYC is coordinating monetary donations, goods donations, food business / rescue organizations and volunteers to help those affected by COVID-19.

  • HELP NYC is compiling a list of how New Yorkers can volunteer and help others.

  • New Yorkers who have recovered from COVID-19 are encouraged to help by donating lifesaving blood plasma. Plasma is desperately needed and will help sick patients recover while decreasing the strain on ICU beds and ventilators. Learn more information at the New York Blood Center.

Useful Resources

Information current as of 8/26/20

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